Frequently Asked Questions

Check out answers to some of our most commonly asked questions.

General

I'm new and not sure how to get started.

Check out our Getting Started guides:

For Office Staff (TrackTrade admins), see here.

For Field Staff (workers/contractors), see here.

What does this term mean?

If you're looking for our definitions of TrackTrade terms then check out our Glossary.

I know of a company that could potentially benefit from TrackTrade, can I refer you to them?

Yes! Check out our referral program page for details. If a referral leads to a successful relationship then you could earn £500!

I need help understanding a feature of TrackTrade or troubleshooting an issue.

Please check out our documentation filled with useful tutorials and reference material. If these don't solve your issue then please contact us at support@tracktrade.co.uk

I have feedback about a feature, a bug, something else.

We love to hear all feedback about TrackTrade! Shoot us an email at support@tracktrade.co.uk

Jobs

What exactly is a Job? How do I know it is a good fit for my needs?

We see a Job as a fairly flexible term covering any bite-sized block of work that takes between an hour and up to a few weeks so it should be useful in practically any scenario.

We feel it would not be as suitable for a months long project but there is nothing preventing this use-case. If you do want to manage a long term project through TrackTrade then consider breaking it down into smaller blocks and then creating the appropriate Jobs.

What is a Problem Job?

A Problem Job is a Job that has hit a snag! Don't worry, this is to be expected. This means there is now something blocking the Job that has been flagged up and noted on TrackTrade.

For example, your contractor has been sent on a Job but on arrival there has been no one on site to give them access so the contractor then flags this up on TrackTrade as a problem. The Office Staff agent then sees this pop up on their end allowing them to action the issue (perhaps in this case by directly contacting the Customer) to resolve it quickly and efficiently.

This also contributes to the overall audit trail so that future questions on what happened are answered instantly.

Technical

What devices does TrackTrade work on?

TrackTrade is a cloud-based web app so it should run on all modern devices such as phones, tablets, desktops and latops that have internet access. We recommend Chrome or Safari browsers for optimal experience.